Shipping policy
At FLOWSTMNL, we're committed to delivering your order safely and efficiently. Please review our shipping policy below before placing your order.
Order Processing
Orders are processed within 1–3 business days after payment has been successfully confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
During product launches, promotions, or holidays, processing times may be slightly longer.
Shipping Methods
Philippines (Domestic)
Domestic orders are shipped via J&T Express.
Estimated delivery time:
- Metro Manila: 1–3 business days
- Luzon: 2–5 business days
- Visayas & Mindanao: 3–7 business days
Delivery times are estimates and may vary depending on your location and courier operations.
International Shipping
International orders are shipped via LBC Express International.
Estimated delivery time:
- Asia: 5–10 business days
- North America: 7–15 business days
- Europe & Oceania: 7–15 business days
- Other destinations: 7–20 business days
International delivery times may vary due to customs clearance, local postal services, and destination country regulations.
Shipping Fees
Shipping fees are calculated at checkout based on your delivery location and selected shipping method.
Any applicable customs duties, import taxes, or additional fees imposed by your country's customs authorities are the responsibility of the customer unless otherwise stated.
Order Tracking
Once your order has been shipped, a tracking number will be provided via email so you can monitor your shipment's progress.
Incorrect Shipping Information
Please ensure your shipping address is accurate before completing your purchase.
FLOWSTMNL is not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete shipping information provided by the customer.
Lost or Delayed Shipments
While we work with trusted shipping partners, delivery delays may occasionally occur due to circumstances beyond our control, including:
- Weather conditions
- Customs inspections
- Carrier delays
- Natural disasters
- Peak shipping seasons
If your package appears to be significantly delayed, please contact us and we'll assist you in coordinating with the shipping carrier.
Customs & Import Duties
International shipments may be subject to customs duties, taxes, or import fees imposed by the destination country.
These charges are determined by your local customs authority and are the responsibility of the customer.
Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery.
Please include:
- Your order number
- Photos of the damaged item
- Photos of the shipping packaging
We'll review your request and provide an appropriate resolution.
Contact Us
For any shipping-related questions or concerns, please contact us:
FLOWSTMNL
Website: flowstmnl.com