Refund policy

At FLOWSTMNL, we take pride in delivering premium-quality apparel. If you're not completely satisfied with your purchase, we're here to help.

7-Day Return & Exchange Guarantee

We accept returns and exchanges within 7 days from the date your order is delivered.

To be eligible, your item must:

  • Be unworn, unused, and unwashed.
  • Be in its original condition with all original tags attached.
  • Be returned in its original packaging.
  • Include proof of purchase or order confirmation.

Items that do not meet these requirements may not qualify for a return or exchange.

Non-Returnable Items

The following items are not eligible for returns or exchanges:

  • Sale or clearance items.
  • Gift cards.
  • Products damaged due to misuse, improper care, or normal wear and tear.
  • Items returned without prior authorization.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please email:

flowstateco.support@gmail.com

Include the following:

  • Your order number
  • Photos of the item
  • Photos of the packaging (if applicable)

Once reviewed, we'll arrange a replacement or full refund if the issue is confirmed.

Refunds

Once your returned item has been received and inspected, we'll notify you of the outcome.

If approved:

  • Your refund will be issued to your original payment method.
  • Processing times may vary depending on your bank or payment provider.
  • Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

Need a different size or received the wrong item? We'll gladly process an exchange, subject to product availability.

If your requested item is unavailable, we'll offer either a refund or store credit.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective, damaged, or shipped incorrectly.
  • We recommend using a trackable shipping service, as FLOWSTMNL is not responsible for returns lost in transit.

How to Request a Return

To begin a return or exchange, please contact us at:

Email: flowstateco.support@gmail.com

Please include your order number and the reason for your request. Our support team will respond with return instructions as soon as possible.