Privacy policy
At FLOWSTMNL ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit flowstmnl.com or make a purchase from our store.
By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
When you visit or make a purchase from FLOWSTMNL, we may collect the following information:
Personal Information
- Full name
- Shipping and billing address
- Email address
- Phone number
- Payment information (processed securely through our payment providers)
- Order history
Device Information
We automatically collect certain information including:
- IP address
- Browser type
- Device information
- Operating system
- Time zone
- Pages viewed
- Website interactions
This information helps us improve our website and customer experience.
How We Use Your Information
We use your information to:
- Process and fulfill orders
- Deliver products
- Send order confirmations and shipping updates
- Respond to customer inquiries
- Prevent fraud and unauthorized transactions
- Improve our website and services
- Provide customer support
- Comply with legal obligations
- Send marketing emails if you have opted in
Payment Security
Payments are securely processed through trusted third-party payment providers. FLOWSTMNL does not store your full credit card or payment information on our servers.
Cookies
Our website uses cookies and similar technologies to:
- Remember your preferences
- Improve website performance
- Analyze website traffic
- Personalize your shopping experience
- Support advertising and remarketing
You may disable cookies through your browser settings, although some website features may not function properly.
Sharing Your Information
We only share your information with trusted third parties when necessary, including:
- Payment processors
- Shipping and logistics providers
- Shopify
- Analytics providers
- Marketing platforms
- Legal authorities when required by law
We do not sell or rent your personal information to third parties.
Data Retention
We retain your information only for as long as necessary to:
- Complete your orders
- Provide customer support
- Meet legal and accounting requirements
- Resolve disputes
- Enforce our policies
International Data Transfers
Because FLOWSTMNL serves customers internationally, your personal information may be processed or stored in countries outside your own. We take reasonable steps to ensure your information remains protected in accordance with applicable privacy laws.
Your Rights
Depending on your location, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data
- Withdraw consent for marketing communications
- Request a copy of your personal data
- Object to certain processing activities
To exercise these rights, please contact us.
Children's Privacy
FLOWSTMNL does not knowingly collect personal information from children under the age of 13. If we become aware that such information has been collected, we will promptly delete it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact Us
If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us:
FLOWSTMNL
Website: flowstmnl.com